Refund policy


Right of withdrawal

The user will have a period of 7 business days from the date of receipt of the product to return it. In that case, the shipping costs are borne by the customer and the product must be returned in its original packaging and in perfect condition.

Although all products are packed with the greatest care, if your order contains a damaged item or there has been an error, you can, within 24 hours of receiving the order, notify us by calling 647 93 73 70 or through an email so that we can replace said item as soon as possible. When the delivery of your order is made, you must check that everything is as requested. If there is any discrepancy or problem with the order, indicate it on the delivery note that the carrier will give you. In that case the shipping costs are borne by 1490.

The right of withdrawal may not be applied to software applications that are directly downloaded through the portal or that are personalized products or that for reasons of hygiene or other legally contemplated exceptions are not subject to this right.